Item 1 Meeting Guests迎接客人
Model 1 Meeting Guests at the Airport接机服务
Model 2 On the Way to the Hotel至饭店途中
Model 3 A Welcome Speech欢迎词
Model 4 China—a Country with anAncient Civilization 古国话文明
ltem 2 HoteI Check—in饭店入住登记
Model 1 Hotel Room Reservation预定客房
Model 2 Checking in入住登记
Model 3 Itinerary Planning行程安排
Model 4 Process ofHotel Guest Registration基本入住登记程序
Item 3 Housekeeping Service客房服务
Model 1 Escorting the Guest into the Guest Room陪送客人进房
Model 2 Making Up the Room收拾房间
Model 3 About Room Service Order客房用餐服务
Model 4 Hotels Today今日酒店
Item 4 Food＆Beverage Service餐饮服务
Model 1 Reserving a Table预定餐桌
Model 2 Helping to Order Dishes帮助点菜
Model 3 The Payment付款
Model 4 The Chinese Food中国饮食
Item 5 City Sightseeing and Traportation都市观光和交通
Model 1 City Tou都市游
Model 2 Car Rental Service租车服务
Model 3 Xikou ofFenghua奉化溪口
Item 6 The Service of Travel Destinatio旅游目的地服务
Model 1 Narratio on Tour沿途讲解
Model 2 At the Ticket Box在售票处
Model 3 Asking the Way 问路
Model 4 The Role ofa Tour Guide导游的职责
Item 7 Tour of Garde园林游览
Model 1 ATriptotheYuYuanGarden游览豫园
Model 2 Touring the Summer Palace游览颐和园
Model 3 The Four Elements in a Traditional Garden园林四要素
Model 4 Suzhou Garde苏州园林
Item 8 T0ur 0f Mountai 山、水之旅
Model 1 On Huangshan黄山之旅
Model 2 A Trip in Guilin游览桂林
Model 3 Huangguoshu Waterfalls黄果树瀑布
Model 4 West Lake西湖
Item 9 T0ur of Temples 中国庙宇
Model 1 Visiting the Jade Buddha Temple游览玉佛寺
Model 2 Daoism道教
Model 3 Visiting the Confucius Temple孔子庙
Model 4 Visiting the Wudang Mountain游览武当山
Item 1 O Tou of Historical Sites名胜古迹之旅
Model 1 A Tour ofthe Forbidden City游览紫禁城
Model 2 The Tour ofthe Great WaU长城之旅
Model 3 The Tianyi Pavilion Library天一阁藏书楼
Item 1 1 T0ur of Chinese Characteristic Culture 中国特色文化之旅
Model 1 Taijiquan太极拳
Model 2 Spring Festival春节
Model 3 Beijing Opera京居0
Model 4 China--Home ofTea茶乡中国
Item 1 2 Shopping旅游购物
Model 1 Chinese Calligraphy中国书法
Model 2 Antiques and Ancient Furniture古玩家具
Model 3 At the Souvenir Shop在纪念品商店
Model 4 Jade Culture玉器文化
Item 1 3 Handling Problems＆Emergencies处理问题与紧急情况
Model l A Lost Passport遗失护照
Model 2 Calling the Fit Aid Center打电话到急救中心
Model 3 Fit Aid Techniques急救技术
Item 1 4 Handling Customer Complaints顾客投诉处理服务
Model 1 A Delayed Flight航班延误
Model 2 Complaining about the food食品投诉
Model 3 A Tour Guide or a Shopping Guide 导游还是导购
Model 4 A Complaint Lener on Holiday Booking旅游度假投诉信
Item 1 5 Checking Out结账退房服务
Model 1 Paying the Hotel Bill in Cash现金付账
Model 2 Paying with Credit Card信用卡付账
Model 3 Paying with a Traveler’S Check支票付账
Model 4 Checkout Service Procedures退房结账程序
Item 1 6 Farewell，China再见，中国
Model 1 See You Again Soon再见
Model 2 Seeing Guests offat the Airport 机场送客
Model 3 A Farewell Speech欢送词
Appendix 1 Scenic Spots and Historical Sites in China 中国各地名胜古迹
Appendix 2 Famous Chinese Historical and Cultural Cities 中国历史文化名城
Appendix 3 The National Key Attractio and Scenic Spots国家重点风景名胜区
Appendix 4 A Brief Chinese Chronology中国历史年代简表
Appendix 5 The Ten Different Cooking Styles in China中国十大菜系
References参考书目
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