PART I ABOUT INBOUND TOUR GUIDES
Chapter 1 Meeting the Tourists
Section 1 Situational Conveatio
Conveation 1 Meeting the New Arrivals at the Airport
Conveation 2 Going Through the Customs Formalities
Conveation 3 On the Way to the Hotel
Section 2 Complete the Following Passage A Welcome Speech
Chapter 2 Accommodation
Section 1 Situational Conveatio
Conveation 1 Checking in
Conveation 2 Handling Complaint about the Housekeeping
Service
Conveation 3 Checking out
Section 2 Complete the Following Passage Lily Hotel
Chapter 3 Dining
Section 1 Situational Conveatio
Conveation 1 Seating the Guests
Conveation 2 At the Chinese Restaurant
Conveation 3 At the Western Restaurant
Section 2 Complete the Following Passage Beijing Roast Duck
Chapter 4 Traportation
Section 1 Situational Conveatio
Conveation 1 Asking the Way
Conveation 2 Booking Tickets
Conveation 3 Leading a Tour Group to Take the Train
Section 2 Complete the Following Passage Public Traportation of
Beijing
Chapter 5 Sightseeing
Section 1 Situational Conveatio
Conveation 1 Conducting a Sightseeing Tour in Hangzhou
Conveation 2 Taking a Natural Scenery Tour in China
Conveation 3 Visiting the Jade Buddha Temple
Section 2 Complete the Following Passage The Yangtze Three
Gorges
Chapter 6 Shopping
Section 1 Situational Conveatio
Conveation 1 At the Arts and Craft Store
Conveation 2 At the Department Store
Conveation 3 At the Souvenir Department
Section 2 Complete the Following Passage Shanghai Carpet
Factory
Chapter 7 Entertainment
Section 1 Situational Conveatio
Conveation 1 Talking about the Recreation and Fitness Center
Conveation 2 Booking Tickets for Beijing Opera
Conveation 3 Making Appointment
Section 2 Complete the Following Passage
Peking Opera
Chapter 8 Farewell
Section 1 Situational Conveatio
Conveation 1 Bidding Farewell to the Tourist
Conveation 2 Checking in at the Airport
Conveation 3 Seeing the Tourist off
Section 2 Complete the Following Passage A Farewell Speech
PART II ABOUT OUTBOUND TOUR LEADERS
Chapter 1 At the Airport the Duty of a Tour Leader
Section 1 Situational Conveatio
Conveation 1 At the Information Desk
Conveation 2 At the Check-in Counter
Conveation 3 Going Through Security Check
Conveation 4 At the Trafer Desk
Conveation 5 Luggage Claim
Conveation 6 Handling the Immigration Procedures
Section 2 Complete the Following Passage The Duty of a Tour
Leader
Chapter 2 On Board the Plane Air Travel Tips
Section 1 Situational Conveatio
Conveation 1 Asking for Drinks
Conveation 2 Meals on Board
Conveation 3 Aiickness
Conveauon 4 Feeling a Little Cold
Conveation 5 Asking for Entry Cards Customs Declaratio
Conveation 6 Inquiry
Section 2 Complete the Following Passage Air Travel Tips to
Make Your Flight Easier
Chapter 3 At the Hotel
Section 1 Situational Conveatio
Conveation 1 Check in
Conveation 2 Room Service
Conveation 3 Wake-up Call Service
Conveation 4 Laundry Service
Conveation 5 Check Out
Conveation 6 Reservation
Section 2 Complete the Following Passage Classificatio of Hotel
Chapter 4 At the Restaurant Bar
Section 1 Situational Conveatio
Conveation 1 Arranging the Tour Group to Have Meal
Conveation 2 Ordering Dinner
Conveation 3 Bill Payment
Conveation 4 At the Bar
Section 2 Complete the Following Passage Western Table
Etiquettes
Chapter5 Shopping
Section 1 Situational Conveatio
Conveation 1 Buying Cosmetics
Conveation 2 Buying Watches
Conveation 3 Buying Some Fish Oil and Sheep Oil Skin Care
Items
Conveation 4 Buying Fruits
Conveation 5 Returning Goods for a Refund
Conveation 6 In the Duty-Free Shop
Conveation 7 Tax Refund
Section 2 Complete the Following Passage Hong Kong--The Shopping
Paradise
Chapter 6 Traffic
Section l Situational Conveatio
Conveation 1 Taking a Taxi
Conveation 2 Taking a Bus
Conveation 3 Taking the Subway
Section 2 Complete the Following Passage London''s 5 Airports
Chapter 7 Sightseeing and Entertainment
Section 1 Situational Conveatio
Conveation 1 Buying Admission Tickets
Conveation 2 Watching a Song and Dance
Conveation 3 Taking a Group Picture
Conveation 4 At the Recreational Center
Section 2 Complete the Following Passage The Floating City
without Auto
Chapter 8 About the Safety Abroad
Section 1 Situational Conveatio
Conveation 1 Reporting to the Police
Conveation 2 About Security in the Hotel
Section 2 Complete the Following Passage Safety Tips in Rome
Chapter 9 Making a Call
Section 1 Situational Conveatio
Conveation 1 Making a Call Back to China
Conveation 2 Making an Oveeas Call to America
Conveation 3 Making a Long-Distance Call
Conveation 4 Making a Collect Call
Section 2 Complete the Following Passage How to Make a Phone
Call to the USA from London
Chapter 10 At the Post Office
Section I Situational Conveatio
Conveation 1 Posting a Letter to China
Conveation 2 Mailing a Parcel to China
Conveation 3 Buying Some Stamps
Section 2 Complete the Following Passage Information on the U.
S. Postal Service
Chapter 11 At the Bank
Section 1 Situational Conveatio
Conveation 1 Opening a Savings Account at the Bank
Conveation 2 Opening a Checking Account at the Bank
Conveation 3 Changing Some Money at the Bank
Conveation 4 Drawing Some Money from the Automatic Teller
Machine ATM
Conveation 5 Changing the Traveler''s Cheek
Conveation 6 Changing Japanese Yen into US Dolla
Section 2 Complete the Following Passage Credit Cards
Money Exchange Abroad
Chapter 12 How to See a Doctor Abroad
Section 1 Situational Conveatio
Conveation 1 Treating the Flu
Conveation 2 Treating the Virus Infection
Conveation 3 Prescribing
Section 2 Complete the Following Passage How to See a Doctor in
England
PART Ⅲ QUESTIONS ANSWERS ABOUT PROFESSIONAL
GUIDES''OPERATION AND GENERAL TOURISM KNOWLEDGE
Chapter 1 Questio and Awe on Professional Guides'' Operation
Chapter 2 Questio and Awe on General Tourism Knowledge
参考文献
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