Chapter 1 热情迎客
Unit 1 招呼顾客 ......................................................................................002
Unit 2 询问喜好 ......................................................................................008
Unit 3 推荐商品 ......................................................................................014
Unit 4 顾客试穿 ......................................................................................020
Unit 5 提供建议 ......................................................................................026
Unit 6 讨价还价 ......................................................................................033
Unit 7 打折促销 ......................................................................................040
Unit 8 质量保证 ......................................................................................046
Chapter 2 服装饰品
Unit 1 布料柜台 ......................................................................................054
Unit 2 各式衣服 ......................................................................................061
Unit 3 精品男装 ......................................................................................069
Unit 4 精美配饰 ......................................................................................076
Unit 5 时尚帽子 ......................................................................................083
Unit 6 新潮眼镜 ......................................................................................090
Unit 7 优质鞋子 ......................................................................................096
Unit 8 珠宝首饰 ......................................................................................102
II
Chapter 3 日常用品
Unit 1 化妆品 ..........................................................................................110
Unit 2 保养用品 ......................................................................................118
Unit 3 精美钟表 ......................................................................................124
Unit 3 家用电器 ......................................................................................130
Unit 5 电子产品 ......................................................................................137
Unit 6 厨房用品 ......................................................................................144
Unit 7 各式家具 ......................................................................................150
Unit 8 床上用品 ......................................................................................157
Unit 9 体育器材 ......................................................................................162
Unit 10 办公用品 ....................................................................................167
Unit 11 书刊杂志 ....................................................................................173
Unit 12 玩具大全 ....................................................................................180
Unit 13 在药房 ........................................................................................186
Unit 14 出售鲜花 ....................................................................................193
Chapter 4 艺术赏玩
Unit 1 工艺礼品 ......................................................................................200
Unit 2 古玩瓷器 ......................................................................................208
Unit 3 书法字画 ......................................................................................216
Unit 4 音像制品 ......................................................................................223
Unit 5 音乐器材 ......................................................................................230
Unit 6 摄影器材 ......................................................................................236
目 录
III
Contents
Chapter 5 各色食品
Unit 1 买水果 ..........................................................................................246
Unit 2 新鲜蔬菜 ......................................................................................252
Unit 3 飘香肉食 ......................................................................................259
Unit 4 芳香茶品 ......................................................................................265
Unit 5 酒水饮料 ......................................................................................272
Unit 6 零食糕点 ......................................................................................279
Unit 7 在快餐店 ......................................................................................286
Chapter 6 商场服务
Unit 1 提供向导 ......................................................................................294
Unit 2 营业时间 ......................................................................................299
Unit 3 商品包装 ......................................................................................305
Unit 4 结账付款 ......................................................................................311
Unit 5 处理投诉 ......................................................................................318
Unit 6 维修服务 ......................................................................................325
Unit 7 退换商品 ......................................................................................331
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