UNIT 1 Making and Answering Telephone
接打电话
1.1 Answering an Acquaintance''s Phone
接听熟人电话
1.2 Answering a Stranger''s Phone
接听陌生人电话
1.3 Call Transferring
转接电话
1.4 Answering the Phone for Your Boss
上司不在或为上司挡驾的电话
1.5 Leaving and Taking Messages
电话留言和记录
1.6 When the Telephone Line is Busy
电话占线
1.7 Handling Calls of Wrong Numbers
接到拨错的电话和拨错电话后
1.8 International Telephone
国际电话
1.9 Making and Answering Telephone Calls by a Secretary
秘书如何接打电话
UNIT 2 Reception
接待
2.1 Making Appointments
安排约见
2.2 Changing an Appointment
改变约见
2.3 Receiving Visitors with an Appointment
接待有约而来者
2.4 Receiving Visitors without an Appointment
接待无约而来者
2.5 HOW to Make Visitors Wait
请来客等候
2.6 Declining Visitors for Your Boss
挡驾
2.7 Reception Timetable
接待表
2.8 HOW to Receive Visitors
如何接待来客
2.9 How to Make Appointments
如何安排约见
UNIT 3 Arranging Schedules and Business Trips for Your Boss
上司工作日程和商务旅行安排
3.1 Arranging Schedules
工作日程安排
3.2 Arranging Business Trips
商务旅行安排
3.3 Booking Airplane Tickets
预订机票
3.4 Enquiring about Railway Tickets
询问火车票
3.5 Booking Hotel Rooms
预订宾馆房间
3.6 On the Journey
旅途中
3.7 Appreciation Letters
感谢函
UNIT 4 Arranging Meetings
安排会议
4.1 Meeting Announcements
会议通知
4.2 Meeting Schedules
会议日程表
4.3 Useful English Words in Conference
会议服务中常用英语
4.4 Meeting Minutes
会议记录
4.5 How to Prepare an Agenda
如何制定议程
UNIT 5 Mails，Telexes and Faxes
处理邮件和电传、传真
5.1 Registration of Incoming Mails
收到邮件登记
5.2 Registration of Expected Mails
将要收到邮件登记
5.3 Preparing Mail Digest
邮件摘要
5.4 Forwarding of Mails
邮件转送
5.5 Mail Routing Slip
邮件传阅
5.6 Telexes
电传
5.7 Faxes
传真
5.8 How to Deal with Incoming Mails
如何处理收到的邮件
UNIT 6 How to Write English Letters
英文信函的写法
6.1 An Example
普通英文信函举例
6.2 The Structure of an English Letter
普通英文信函的结构
6.3 Business Letters
英文商务信函
6.4 Format of English Letters
英文信函的格式
6.5 The Envelope
英文信封的写法
UNIT 7 Letters in Socialization
常用社交类英文信
7.1 Invitations and Replies
邀请与答复
7.2 Appreciation Letters
感谢信
7.3 Congratulation Letters
贺信
7.4 Condolence Letters
慰问信
UNIT 8 Business LettersI
商务信函一
8.1 Enquiry and Offer
询价和报价信
8.2 Order
订购信
8.3 Shipment
装运
8.4 Payment
付款信函
UNIT 9 Business LettersⅡ
商务信函二
9.1 Trade Contract
贸易合同
9.2 Claims
索赔
9.3 Settlement of Claims
理赔
UNIT 10 Application for an Secretarial Job
如何应聘涉外秘书职位
10.1 Writing Application Letters
写应聘信
10.2 Writing a Resume
写简历
10.3 Job Interview Skills
求职面试技巧
10.4 Interview Dialogues
面试对话
10.5 Testing One''s Skills
技能测试
10.6 After the Interview
面试后
10.7 HOW to Prepare for an Interview
如何为面试作准备
参考文献
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