Module one Front Office
Unit 1 Room Reservation
Lesson 1 Room Reservation by Telephone
Lesson 2 Face to Face Reservation
Revision One
Unit 2 Check in
Lesson 3 Welcoming a Guest
Lesson 4 Registering for a Guest
Revision Two
Unit 3 Information Service
Lesson 5 Getting some Suggestions about Amusing
Lesson 6 Getting some Suggestions about Tour
Revision Three
Unit 4 Telephone Service
Lesson 7 Connecting Phone Line
Lesson 8 Asking for Leaving a Message
Lesson 9 Wake-up Service
Revision Four
Unit 5 Business Center
Lesson 10 Fax Copy Files
Lesson 11 Typing a Document
Lesson 12 Express Mail Service
Lesson 13 Train Ticket Booking
Lesson 14 Air Ticket Booking
Revision Five
Unit 6 Check out
Lesson 15 Paying in Cash
Lesson 16 Paying by Credit Card
Revision Six
Module Two Housekeeping
Unit 7 Room Service
Lesson 17 Taking Telephone Orders for Breakfast
Lesson 18 Serving Breakfast in the Room
Revision Seven
Unit 8 Room-cleaning Service
Lesson 19 Tidying up and Cleaning the Room
Lesson 20 Turn-down Service
Revision Eight
Unit 9 Laundry Service
Lesson 21 Explaining how to Get the Service
Lesson 22 Suggesting Express Service
Revision Nine
Unit 10 Maintenance Service
Lesson 23 Repairing the Toilet and the Outlet
Lesson 24 Repairing the TV Set
Lesson 25 Repairing the Air-conditioner
Revision Ten
Unit 11 Settling Guests’ Complaints
Lesson 26 Changing the Room
Lesson 27 Lost and Found
Lesson 28 Extending the Stay without Paying
Lesson 29 Complaining about the Temperature of the Room
Revision Eleven
Module Three Service in the Restaurant
Unit 12 Booking a Table
Lesson 30 A Reservation Call for Dinner
Lesson 31 Having Dinner Without Reservation
Revision Twelve
Unit 13 Ordering Dishes
Lesson 32 Having Chinese Food
Lesson 33 Having Western Food
Revision Thirteen
Unit 14 Services During the Meal
Lesson 34 Dealing with Requests
Lesson 35 Dealing with Complaints and Paying Bills
Revision Fourteen
Unit 15 Beverage Service
Lesson 36 Serving Drinks1
Lesson 37 Serving Drinks2
Lesson 38 Serving Cocktails
Revision Fifteen
Module Four Health Recreation Center
Unit 16 Gymnasium Service
Lesson 39 Introducing the Facilities
Lesson 40 Knowing about Some Sports Events
Revision Sixteen
Unit 17 Swimming Pool Service
Lesson 41 Introducing the Swimming Pool
Lesson 42 Swimming Service
Revision Seventeen
Unit 18 Bowling Service
Lesson 43 Offering Bowling Room Service
Lesson 44 Playing Bowling
Lesson 45 Talking about Ball Games
Revision Eighteen
Unit 19 Golf Service
Lesson 46 Talking about Golf
Lesson 47 Offer golf Service
Lesson 48 Playing Golf
Revision Nineteen
Appendix
Appendix Ⅰ Common EngLish Words of Hotel（附录一 酒店常用英语词汇）
Appendix Ⅱ Elementary English Knowledge for Hotel（附录二 初级星级酒店英语基本知识）
Appendix Ⅲ Fire Prevention Measures（附录三 防火措施）
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