Workshop One Courtesies
Training Scheme 1 Greetings
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Training Scheme 2 Introductions
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Training Scheme 3 Apologies
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Training Scheme 4 Asking the Way
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Training Scheme 5 Thanks and Responses
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Workshop Two English for Front Office
Training Scheme 1 Room Reservation
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 2 Reception
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 3 Bellman Service
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 4 Telephone Operator
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 5 Information
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 6 Complaints
Part l Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Workshop Three English for Housekeeping Department
Training Scheme 1 Room Cleaning
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 2 Laundryand Valet Service
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 3 Room Service
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme4 Lost and Found
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 5 Compensation and Maintenance
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Workshop Four English for Food and Beverage Department
Training Scheme 1 Table Reservation
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 2 Receiving Diners
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 3 Taking Orders and Making Recommendations
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 4 Buffet and Coffee Shop
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 5 Beverage Service
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consohdation
Part V Virtue Life
Part VI Extended Reading
Training Scheme 6 Settling the Complaints
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Virtue Life
Part VI Extended Reading
Workshop Five English for Other Departments
Training Scheme 1 Health Club
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Training Scheme 2 Business Center
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consohdation
Part V Extended Reading
Training Scheme 3 Shopping
Part 1 Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Training Scheme 4 Beauty Parlor
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading 187
Training Scheme 5 Butler Service
Part I Language Notes
Part II Workshops
Part III Activities
Part IV Consolidation
Part V Extended Reading
Appendix 1 Suggested Answers for the Practices
Appendix 2
Appendix 3
References