本书完全依据全国IT职业英语水平考试（English Proficiency Test for IT Professionals，简称EPTIP）的考试题型所编，包含考试的源材料商务英语口语、技术英语对话、技术英语阅读、商务英语写作内容，还包含考试题型分析、备考技巧、真题和模拟考试题。不仅是EPTIP备考的宝典书，也适用于想提高IT职业英语水平的IT从业人员和商务人士。 本书全面介绍EPTIP考试形式、解题技巧、解题思路、多套真题演练，有助于IT就业人员或职场中需要用到此证书的读者能够准确把握考试方向，有重点地攻破考试难点，顺利通过考试。
Unit One Business Conversation（商务英语对话）1
1.1 First Day at Work（上班**天）1
1.1.1 Warm-up exercises（热身练习）1
1.1.2 Listening ＆ speaking（听说）1
1.1.3 Asking for repetition（请求对方回复）2
1.1.4 Formal greetings and introductions（正式问候与介绍）2
1.1.5 What would they say?（他们会怎么说？）3
1.2 Between Colleagues（同事之间）4
1.2.1 Warm-up Exercises（热身练习）4
1.2.2 Listening ＆ speaking（听说）4
1.2.3 Answering offers and requests（回应别人的提议和要求）5
1.2.4 Offering and asking for help（提出和要求帮助）6
1.2.5 What would they say?（他们会怎么说？）6
1.3 Enjoy Your Work（愉快地工作）8
1.3.1 Warm-up Exercises（热身练习）8
1.3.2 Listening ＆ speaking（听说）8
1.3.3 Accepting or declining an invitation（接受或拒绝邀请）9
1.3.4 Arranging activities（安排业余活动）9
1.3.4 What would they say?（他们会怎么说？）10
1.4 Solutions（解决之道）11
1.4.1 Warm-up exercises（热身练习）11
1.4.2 Listening ＆ speaking（听和说）11
1.4.3 Getting the right person on the phone（转给电话里要找的人）12
1.4.4 Making telephone conversations（进行电话对话）12
1.4.5 What would they say?（他们会怎么说？）13
1.5 With Customers（顾客就是上帝）14
1.5.1 Warm-up Exercises（热身练习）14
1.5.2 Listening ＆ speaking（听和说）15
1.5.3 Responding to apologies（回应别人的道歉）15
1.5.4 Apologies and responses（道歉与回答）16
1.5.5 What would they say?（他们会怎么说?）17
1.6 Reservations（预约）18
1.6.1 Warm-up exercises（热身练习）18
1.6.2 Listening ＆ speaking（听和说）18
1.6.3 Reserving at a restaurant（预定餐厅）19
1.6.4 Making reservations（进行鉴定）19
1.6.4 What would they say?（他们会怎么说?）20
1.7 Get It Running（顺利运行）21
1.7.1 Warm-up exercises（热身练习）21
1.7.2 Listening ＆ speaking（听与说）22
1.7.3 Suggesting, accepting and declining an appointment（提出建议、接受和拒绝约会）22
1.7.4 Making appointments（做约定）23
1.7.5 What would they say?（他们会怎么说？）24
1.8 At A Restaurant（餐宴用语）25
1.8.1 Warm-up exercises（热身练习）25
1.8.2 Listening ＆ speaking（听与说）25
1.8.3 Talking about food and drink（谈论食物与饮料）26
1.8.4 Conversations in a restaurant（在餐厅就餐时的对话）26
1.8.5 What would they say?（他们会怎么说？）27
1.9 After Work（下班之后）28
1.9.1 Warm-up Exercises（热身练习）28
1.9.2 Listening ＆speaking（听与说）28
1.9.3 Making a bargain（讨价还价）29
1.9.4 Going shopping（购物）29
1.9.5 What would they say?（他们会怎么说?）30
1.10 Technical Meetings（技术会议）31
1.10.1 Warm-up exercises（热身练习）31
1.10.2 Listening ＆ speaking（听与说）31
1.10.3 Agreement and disagreement（赞同与反对）32
1.10.4 Discussions in a meeting（会议中的讨论）32
1.10.5 What would they say?（他们会怎么说？）33
Unit Two Technical Conversations （技术对话）35
2.1 Forwarding Your Calls（电话转接）35
2.1.1 Forwarding to another department（电话转接到另一个部门）35
2.1.2 Forwarding to another support team（电话转接到另一支技术支持团队）35
2.13 Oral practice（口语练习）36
2.2 Indirect Answer（间接答复）36
2.2.1 Referring to a User manual36
2.2.2 Referring to an online FAQ37
2.2.3 Oral practice37
2.3 Operating System Installation（操作系统安装）37
2.3.1 Installing Windows and Mac OS38
2.3.2 Installing GCC Linux and UNIX38
2.3.3 Oral practice38
2.4 Operating System Configurations（操作系统配置）38
2.4.1 Setting up a firewall39
2.4.2 Removing installed programs39
2.4.3 Oral practice39
2.5 Network Configurations（网络配置）40
2.5.1 Creating a new ADSL connection40
2.5.2 Creating a wireless connection40
2.5.3 Oral practice40
2.6 Application Support（应用程序支持）41
2.6.1 Digital imaging41
2.6.2 Sound device41
2.6.3 Oral practice42
2.7 Running Environment（运行环境）42
2.7.1 Microsoft .NET Framework42
2.7.2 Java Running Environment43
2.7.3 Oral practice43
2.8 Database Issues（数据库问题）43
2.8.1 Making databases compatible43
2.8.2 Installing Sybase SQL Server44
2.8.3 Oral practice44
2.9 Information Security（信息安全）44
2.9.1 Enhancing Web security44
2.9.2 Online payment security45
2.9.3 Oral practice45
2.10 Development Environment（开发环境）45
2.10.1 Changing the development environment46
2.10.2 Specifying the development environment46
2.10.3 Oral practice46
Unit Three Technical Reading（技术英语阅读）47
3.1 Introduction to Computer Components（计算机系统）47
3.1.1 Key Computer Components47
3.1.2 Personal Computers48
3.1.3 Server computers48
3.2 Introduction to Windows（Windows介绍）50
3.3 Introduce to Linux（Linux简介）52
3.4 Operating Systems for Servers（服务器系统）54
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