Chapter One Office Work 日常办公周一 日常办公上篇Ⅰ Use of Office Utilities 办公用品的使用Ⅱ Working Arrangement 工作安排周二 日常办公 下篇 Ⅲ Employee Training 员工培训 Ⅳ Personnel Transfer 人事调动 Ⅴ Filing 档案管理Chapter Two Business Reception Etiquette 商务接待周三 商务接待 上篇Ⅰ Greeting Guests 迎接客人Ⅱ Treating Guests on Arrival 接风洗尘周四 商务接待 下篇Ⅲ Visiting Showroom 参观展示间Ⅳ Purchasing 购物Ⅴ Farewell 送别Chapter Three Practical Operation 商业实务周五 商业实务 上篇Ⅰ Inquiry 询盘Ⅱ Offer 报盘周六 商业实务 下篇Ⅲ Acceptance 接受Ⅳ Quality of Goods 货物质量Ⅴ Credit Inquiry 资信调查Chapter Four Business Negotiation 业务洽谈周日 业务洽谈 上篇Ⅰ Negotiating Booking Term 商谈订单期限Ⅱ Competitively Priced 价格优惠周一 业务洽谈 下篇Ⅲ Talking About Payment 讨论支付Ⅳ Packing and Shipment 包装与装运Ⅴ Insurance and Inspection 保险与商检Chapter Five Establishing Human Relations 人脉拓展周二 人脉拓展 上篇Ⅰ Calling a Wrong Number 打错电话Ⅱ Leaving a Message 留言周三 人脉拓展 下篇Ⅲ Business Appointment 商务预约Ⅳ Putting off an Appointment 推迟约会Ⅴ Joining the Party 参加派对Chapter Six Business Trip 商务旅行周四 商务旅行 上篇Ⅰ Applying for a Visa 申请签证Ⅱ Booking a Plane Ticket 预订机票周五 商务旅行 下篇Ⅲ Checking Luggage 行李托运Ⅳ Getting Aboard 登机Ⅴ Buying Souvenirs 买纪念品Chapter Seven Bank Business 银行业务周六 银行业务 上篇 Ⅰ Opening an Account 开立账户 Ⅱ Inquiring About Interest Rates 询问利率周日 银行业务 下篇 Ⅲ Depositing 存款 Ⅳ Withdrawing 取款 Ⅴ Exchanging Money 货币兑换