通过解构地陪导游涉外旅游服务流程、分析岗位能力要求，确定本书的内容框架由14个任务模块构成，内容涵盖涉外导游服务的主要工作程序。全书14个模块分别为Unit 1 An overview of Tourism Industry、Unit 2 Task Reception 、Unit 3 Immigration and Customers、Unit 4 Meeting Guest、Unit 5 At the hotel、Unit 6 Talking about the itinerary、Unit 7 At the Restaurant、Unit 8 Tourist Transportation、Unit 9 Visiting Scenic Spots、Unit 10 Shopping in Tourism、Unit 11 Health and Recreation Center、Unit 12 Handling Emergency、
Unit 13 Dealing with Complaints、Unit 14 Seeing off Guests。
Module 2Receiving TasksTask 1Familiar with the plan18
Task 2Reconfirm the arrangement23
Task 3Preparations for meeting a tour group27
Module 3Immigration and CustomsTask 1Check in at the airport34
Task 2Go through the immigration36
Task 3Go through the customs39
Module 4Meeting GuestsTask 1Meet the tour group44
Task 2Meet a FIT guest48
Module 5On the Way to the HotelTask 1Extending a welcome speech60
Task 2Adjusting to the time difference62
Task 3Guiding on the Way64
Task 4Warm reminding71
Module 6At the HotelTask 1Checking in82
Task 2Introducing Hotel Facilities86
Task 3Wakeup Call90
Module 7Talking about the ItineraryTask 1Discussing the Itinerary98
Task 2Handling Changes in the Itinerary102
Module 8At the RestaurantTask 1Booking Tables112
Task 2Dining at a Chinese Restaurant114
Task 3Dining at a Western restaurant117
Task 4Tasting Local Food120
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