Unit 1Reservation Service 预订服务1
Learning objectives学习目标1
Part 1Background knowledge 背景知识1
Part 2Speaking 对话训练2
Part 3Reading 快速阅读6
Part 4Writing写作技巧13
Part 5Vocabulary Expansion 词汇扩展14
Unit 2Checkin Service 入住服务15
Learning objectives学习目标15
Part 1Background knowledge 背景知识15
Part 2Speaking 对话训练17
Part 3Reading 快速阅读20
Part 4Writing 写作技巧25
Part 5Vocabulary Expansion 词汇扩展26
Unit 3Housekeeping Service 客房服务28
Learning objectives学习目标28
Part 1Background knowledge 背景知识28
Part 2Speaking 对话训练31
Part 3Reading 快速阅读34
Part 4Writing 写作技巧39
Part 5Vocabulary Expansion词汇扩展40
Unit 4Food &Beverage Service 餐饮服务42
Learning objectives学习目标42
Part 1Background knowledge 背景知识42
Part 2Speaking 对话训练44
Part 3Reading 快速阅读50
Part 4Writing 写作技巧53
Part 5Vocabulary Expansion词汇扩展56
Unit 5Banquet Service宴会服务58
Learning objectives学习目标58
Part 1Background knowledge 背景知识58
Part 2Speaking 对话训练59
Part 3Reading 快速阅读63
Part 4Writing 写作技巧69
Part 5Vocabulary Expansion词汇扩展70
Unit 6Communication Service 通信服务72
Learning objectives 学习目标72
Part 1Background knowledge 背景知识72
Part 2Speaking 对话训练73
Part 3Reading 快速阅读77
Part 4Writing写作技巧83
Part 5Vocabulary Expansion词汇扩展84
Unit 7Meeting Service 会议服务87
Learning objectives 学习目标87
Part 1Background knowledge 背景知识87
Part 2Speaking 对话训练89
Part 3Reading 快速阅读94
Part 4Writing写作技巧101
Part 5Vocabulary Expansion词汇扩展102
Unit 8Recreation and Entertainment休闲娱乐服务104
Learning objectives学习目标104
Part 1Background knowledge背景知识104
Part 2Speaking 对话训练105
Part 3Reading 快速阅读109
Part 4Writing 写作技巧 112
Part 5Vocabulary Expansion 词汇扩展113
Unit 9Checkout Service 退房服务117
Learning objectives学习目标117
Part 1Background knowledge 背景知识117
Part 2Speaking 对话训练119
Part 3Reading 快速阅读122
Part 4Writing 写作技巧 129
Part 5Vocabulary Expansion 词汇扩展131
Unit 10Dealing With Special Problems应对特殊问题133
Learning objectives学习目标133
Part 1Background knowledge 背景知识133
Part 2Speaking 对话训练134
Part 3Reading 快速阅读138
Part 4Writing写作技巧141
Part 5Vocabulary Expansion 词汇扩展143