Item 1 Meeting Guests 迎接客人 1
Model 1 Meeting Guests at the Airport 接机服务 2
Model 2 A Welcome Speech 欢迎词 6
Model 3 On the Way to the Hotel 至饭店途中 9
Model 4 China--a Country with an Ancient Civilization 中国——文明古国 14
Item 2 Hotel Check-in 饭店入住登记 19
Model 1 Hotel Room Reservation 预订客房 20
Model 2 Checking in 入住登记 24
Model 3 Itinerary Planning 行程安排 28
Model 4 Process of Hotel Guest Registration 基本入住登记程序 33
Item 3 Housekeeping Service 客房服务 37
Model 1 Escorting the Guest into the Guest Room 陪送客人进房 38
Model 2 Making up the Room 收拾房间 42
Model 3 About Room Service Order 客房用餐服务 46
Model 4 Hotels Today 今日酒店 50
Item 4 Food & Beverage Service 餐饮服务 55
Model 1 Reserving a Table 预订餐桌 56
Model 2 Food & Beverage Service 餐饮服务 60
Model 3 The Payment 付款 65
Model 4 The Chinese Food 中国饮食 69
Item 5 City Sightseeing and Transportation 都市观光和交通 75
Model 1 City Tours 都市游 76
Model 2 Car Rental Service 租车服务 80
Model 3 Xikou 溪口 85
Item 6 The Service of Travel Destinations 旅游目的地服务 91
Model 1 Narrations on Tour 沿途讲解 92
Model 2 At the Ticket Box 在售票处 96
Model 3 Asking the Way 问路 100
Model 4 The Role of a Tour Guide 导游的职责 103
Item 7 Tour of Gardens 园林游览 107
Model 1 A Trip to the Yuyuan Garden 游览豫园 108
Model 2 Touring the Summer Palace 游览颐和园 113
Model 3 The Four Elements in a Traditional Garden 园林四要素 118
Model 4 Suzhou Gardens 苏州园林 123
Item 8 Tour of Mountains 山、水之旅 129
Model 1 In Huangshan 黄山之旅 130
Model 2 A Trip in Guilin 游览桂林 135
Model 3 Huangguoshu Waterfall 黄果树瀑布 140
Model 4 West Lake 西湖 143
Item 9 Tour of Temples 中国庙宇 149
Model 1 Visiting the Jade Buddha Temple 游览玉佛寺 150
Model 2 Visiting the Confucius Temple 孔子庙 155
Model 3 Visiting the Wudang Mountain 游览武当山 160
Item 10 Tours of Historical Sites 名胜古迹之旅 165
Model 1 A Tour of the Forbidden City 游览紫禁城 166
Model 2 The Tour of the Great Wall 长城之旅 170
Model 3 The Tianyi Pavilion Library 天一阁藏书楼 174
Item 11 Tour of Chinese Characteristic Culture 中国特色文化之旅 179
Model 1 Tai Chi 太极拳 180
Model 2 Spring Festival 春节 184
Model 3 Peking Opera 京剧 188
Model 4 China-Home of Tea 茶乡中国 192
Item 12 Shopping 旅游购物 197
Model 1 Chinese Calligraphy 中国书法 198
Model 2 Antiques and Ancient Furniture 古玩家具 202
Model 3 Shopping Service 购物服务 206
Model 4 Jade Culture 玉器文化 211
Item 13 Handling Problems & Emergencies 处理问题与紧急情况 215
Model 1 A Delayed Flight 航班延误 216
Model 2 Calling the First Aid Center 打电话到急救中心 219
Model 3 First Aid Techniques 急救技术 223
Item 14 Handling Customer Complaints 顾客投诉处理服务 227
Model 1 Complaining about the Food 食品投诉 228
Model 2 A Tour Guide or a Shopping Guide 导游还是导购 231
Model 3 A Complaint Letter on Holiday Booking 旅游预订投诉信 235
Item 15 Checking out 结账退房服务 239
Model 1 Checking out 退房服务 240
Model 2 Paying by Credit Card 信用卡付账 244
Model 3 Paying with a Traveler’s Check 旅行支票付账 248
Model 4 Checkout Service Procedures 退房结账程序 252
Item 16 Farewell， China 再见，中国 257
Model 1 See you Again Soon 再见 258
Model 2 Seeing Guests off at the Airport 机场送客 262
Model 3 A Farewell Speech 欢送词 266
Appendix 1 The Eight Different Cooking Styles in China 中国八大菜系 271
Appendix 2 listening material 听力材料 273
References 参考文献 302
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