CONTENTSPart One Introduction 1 Project 1 Characteristics of Correspondence 1 Project 2 Formats and Layout 7 Part Two Online Foreign Trade and Platform of Cross-border E-commerce 17 Project 3 Online Foreign Trade 17 Project 4 Search Engines and New Customers Development 20 Project 5 Cross-border E-commerce and Its Correspondence 23 Part Three Business Letter in International Trade Process 28 Project 6 Development Correspondence 28 Project 7 Inquiries and Replies 36 Project 8 Offers and Counter Offers 45 Project 9 Acceptance and Order 53 Part Four Negotiation of Trade Terms 63 Project 10 Description of Quality and Quantity 63 Project 11 Packing and Marking 71 Project 12 Price Terms 79 Project 13 Shipment 87 Project 14 Insurance 95 Project 15 Payment Terms 104 Project 16 Inspection, Claims, Arbitration and Dispute Settlement 113 Project 17 Amendment of Letters of Credit 124 Project 18 Other Forms of Trade 131 References 137